Privacy Policy

Introduction

Welcome to LunaLuxe, the premier Australian-based luxury adult toy shop. Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website, engage with our online store, or interact with our brand in any other way. By accessing LunaLuxe, you consent to the practices described in this policy.

Information Collection

1. Personal Information:

   • Direct Collection: We collect personal information you provide directly to us via our website, email communications, or customer service interactions. This information may include your name, email address, shipping address, phone number, and payment details.
   • Indirect Collection: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. Sensitive Information: We understand the sensitive nature of shopping at an adult toy store and assure you that all personal preferences, purchases, and data related to the nature of the products are treated with the utmost confidentiality and discretion.

Use of Information

Your information is used to:

• Process and fulfill orders, including payment processing, shipping, and delivery.
• Communicate with you about your order, our products, and other promotional purposes.
• Improve and optimize our website and services (for example, by generating analytics about how our customers browse and interact with the site).
• Screen our orders for potential risk or fraud.
• Comply with legal obligations and regulatory requirements.

Protection of Information

1. Security Measures: We implement a variety of security measures, including encryption and authentication tools, to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

2. Data Retention: We will maintain your personal information for our records unless and until you ask us to delete this information. We review our data retention periods regularly and will only hold your personal data as long as is necessary for the relevant activity, or as required by law.

3. Third-Party Services: In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided on our website.

Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided on our website.

Conclusion

At LunaLuxe, we are committed to protecting your privacy and ensuring that your personal information is collected and used in compliance with the best practices and regulatory standards. We value your trust and are dedicated to ensuring that your experience with LunaLuxe is secure, discreet, and enjoyable.