Shipping & Returns
LunaLuxe Shipping and Returns Policy
Welcome to LunaLuxe, Australia's premier destination for luxury adult toys. Based in the heart of Australia, we are dedicated to offering our clients an unparalleled shopping experience, combining the finest selection of adult toys with exceptional customer service. Understanding the anticipation and privacy our customers expect, we've tailored our Shipping and Returns Policy to meet your needs with precision and care.
Shipping Policy
As a proud Australian-based company, LunaLuxe is committed to delivering your products swiftly and discreetly across the country. We offer two shipping options to cater to your preferences:
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Standard Shipping: Experience reliable delivery to your doorstep with our standard shipping option. Orders typically arrive within 2-8 days, allowing you to anticipate the arrival of your new delights without a lengthy wait. This service is designed to balance efficiency with cost-effectiveness, ensuring your items arrive in a timely manner.
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Express Shipping: For those eager to indulge in their purchases sooner, LunaLuxe offers express shipping across Australia. With an expedited delivery time of 1-4 days, this option is perfect for last-minute surprises or impromptu plans. The express shipping fee is a flat rate of $15, ensuring your treasures are prioritized in transit for rapid enjoyment.
Order Processing and Tracking
- Prompt Processing: We understand the excitement that comes with every LunaLuxe order. All orders are processed and shipped on business days (Monday through Friday, excluding public holidays), with those placed on weekends or public holidays processed the next business day.
- Stay Informed: Upon dispatch, you'll receive an email confirmation containing your tracking number. This allows you to monitor your order's journey from our door to yours, ensuring you're informed every step of the way.
Returns Policy
In line with our commitment to customer satisfaction and safety, LunaLuxe adheres to a stringent Returns Policy. This policy reflects our dedication to maintaining the highest standards of hygiene and customer care:
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Return Conditions: LunaLuxe accepts returns of unopened and unused products, in their original packaging, within 30 days of purchase. Eligibility for a return is contingent upon the item being in its original condition, ensuring it remains pristine and unaltered.
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Health and Safety First: Due to the intimate nature of our products, we strictly do not accept returns on any items that have been opened or whose packaging has been altered. This includes, but is not limited to, all forms of vibrators, dildos, lubricants, and lingerie. This policy is in place to protect the health and privacy of our valued customers.
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How to Initiate a Return: Should you need to return an item, please reach out to our customer service team with your order details. Our dedicated team will guide you through the return process, ensuring it's as seamless as your shopping experience.
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Processing Refunds: Upon receiving and inspecting the returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed promptly, with a credit automatically applied to your original payment method.
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Covering Return Shipping: Please note, return shipping costs are the responsibility of the customer and are non-refundable. Should your return be approved, the cost of return shipping will be deducted from your refund.
Our Commitment to You
At LunaLuxe, we're not just about selling luxury adult toys; we're about creating lasting relationships with our customers. Based in Australia, we understand the unique needs and preferences of our clientele, striving to exceed your expectations with every order. Whether you're exploring new dimensions of pleasure or enhancing intimate moments, LunaLuxe is here to elevate your experience.
For any questions or further assistance, please contact us at. Our customer service team is dedicated to ensuring your satisfaction and is ready to assist with any inquiries.
Thank you for choosing LunaLuxe, where luxury meets pleasure in the heart of Australia.